FAQ

Shipping

How long does it take for my products to ship?
There is a processing time of 3-5 business days. Afterwards products will ship and generally take 11-19 Days or faster to arrive in the United States. International shipping (outside of the United States) may take longer up to 12-28 Days or faster.

Do you ship worldwide?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

Returns and Refunds

Do you offer returns/exchanges?
Of course we do, if you contact us for a return within 90 days of your purchase, we'll gladly refund your full purchase after you return the product (this excludes customized products.) We also offer exchanges on all items except customized products.

Do you offer refunds?
In most cases, yes. There are only partial refunds on Customized Products because as soon as you place your order, we start to customize them.

Can I cancel my order?
Yes, you have 24 hours after placing your order to cancel it. There are no cancellations after this 24 hour time window has passed, this is because your order has already begun processing. Please contact us ASAP to cancel an order.

Support

How can I contact you if I have questions?
There is a 'Contact Us' tab at the top of the page. Enter your question/statement and we will get back to you within 1-2 business days. This does not include weekends. You can also email us at wabbitstoreco@gmail.com.